We, at Compassco, put every possible effort in ensuring we build a system free of defects and it remains so for as long as possible. In cases where support or repairs are needed, our comprehensive warranty policy on all our PCs ensures that you are covered during the duration of the warranty. All our PCs are protected by our warranty across multiple categories as below:
Every PC comes with a one year warranty on parts. Additional warranty from the parts’ manufacturer may also be available depending on the component.
All defective components are either replaced or repaired depending on the situation. We may also replace the part with another part of an equivalent or better performance in case of unavailability.
After the sale is completed, our work has just started. Even after the expiration of your parts warranty, we gladly answer your questions and provide free technical support for life.
Our technical support is intended solely for hardware related issues. For other issues, we may not be able to provide comprehensive support as you may need to contact other suppliers. Within our limitations, we will still try to assist as much as possible.
SHIPPING DURING WARRANTY:
In some cases, you may need to ship the PC back to us for repairs. Should that happen within the first 15 days of delivery, we will bear the shipping costs in both directions.
After 15 days and within the warranty period, you need to pay shipping costs for sending the PC back to us. Compassco will pay for sending the PC to you after repairs. It is highly recommended that you do not throw the original packing materials received. This will help in shipping the PC back to us and avoiding transit damages.
LIMITATIONS OF LIABILITY:
When you ship the PC to us, you must ensure proper packing. Compassco will not be responsible for damages caused due to improper packing. Compassco is also not responsible for damages resulting due to misuse, disaster, accidents or abuse of your computer. Other unapproved modifications may also void the warranty. Please contact us in case you wish to do any modifications and we will assist you with the same. Most modifications are approved and are covered under warranty.